FAQ's
Here are some of the most common questions we get asked which might help you when making a purchase.
FAQ's
Can you deliver faster than the displayed timescales?
In most cases yes, on average our large furniture items are delivered in 8 days but it really depends on where you are in the country and your availability. If you have a deadline please contact us and we will see what we can do.
The product is out of stock, can you let me know when it is back?
Yes no problem! If you use the form on our contact page we will keep hold of your message and add you to our reservation list for that item and then be in touch soon as it is available.
How do I know if a product is actually in stock?
If you see ADD TO BASKET on the product page then the item is in stock at our warehouse ready for dispatch. You might see on some pages the quantity left in stock, this is just to let you know stock is low and could sell out soon.
For selected products we make the stock available to PRE-ORDER. The product page will clearly state the anticipated dispatch date for these items and it will be clear you are PRE-ORDERING.
When will my order be delivered?
There are basically two types of delivery, large furniture (10-14 working days) and smaller couriered items (3-4 working days). The timescales and process is a little different depending on what you order so please read our full delivery and returns policy here.
My order arrived damaged! What do I do now?
This is the worst part of our job! First of all we apologise, it's rare, but these things can happen.
Please send an email to contactus@vincentandbarn.co.uk with some pictures of the damage to the product and ideally the packaging. Please let us know your order number.
We will then be back in touch really quickly to work out the best solution for you.
How accurate are the finishes and colours of the products compared to the pictures I can see on your website?
The short answer is pretty good. We check every manufactured batch of our products against approved samples. If we find a batch is a not close enough to the pictures shown on our website we update the product photos. However please bare in mind the type of lighting we take pictures in compared to your own home can vary and a product could look lighter or darker in your home. Additionally some of our products have a distressed finish which will vary a little piece to piece and of course wood is well know for its variety in its grain. Please review all the pictures on the product page which will include close up pictures of the finish and construction.
Do you deliver outside of mainland UK?
We are sorry but at the moment we are not able to deliver our products outside of mainland UK.
Do you offer a free returns service?
Unfortunately as a small independent company we are unable to offer a free returns service but if you would like us to organise the return of an unwanted order, we would only ever charge at cost. You can find out more about our delivery and returns policy here.
Do you deliver upstairs?
Our standard delivery service for our large furniture items is to the ground floor room of your choice (unless you have a lift). In some instances we can arrange delivery upstairs but there will be an additional charge, Please contact us for more information and before placing an order. Standard courier deliveries are to your doorstep.
Do you offer a trade discount and trade accounts?
We do not offer any standard trade discounts however we have worked with many interior designers, fit-out companies and brands and always try to offer a bespoke discount based on the order requirement but it usually needs to be in excess of £1500.
We do not offer any trade account terms.